view our newest collection on Instagram

FAQ Page

Frequently Asked Questions

I have an issue/question regarding my order

Email S.SocietyCandles@Gmail.com with any issues or questions regarding your order. Please allow up to 48-72 hours (business days) for a reply. Please do not reply to your email if you have not received a response. This will further delay a response. 

Invoicing after purchase?

This is solely for customized candle orders and this is due to the add-ons that we allow.

What is your turn around time?

Standard “signature scents” orders are processed immediately and shipped by end of day. Custom order turn-around time is roughly 5 business days, with an allotted (2) for shipping. Currently not offering rush orders on customized candles. Once an order is submitted, please expect an emailed invoice for billing and shipping via Stripe!

Do you have a return/refund/exchange/cancellation policy?

Yes! There is a (30) day window period for all except cancellations. Cancellation must be made within 24 hours to ensure a speedy return of your payment.

What types of materials do you use?

100% Soy Candle Wax

100% Coconut Wax

Naturally distilled 100% essential oils

Recyclable cardboard packing and recycled cardboard “packing” grass

Couldn’t find your answer?

Please contact us here